Questions? We've got answers.

Cogenti is an immersive language learning platform. Instead of isolated exercises, you practice through realistic conversations with AI tutors who speak your target language, adapt to your level, and help you build confidence from the very first session.

Anyone who wants to speak more confidently. We cater to all levels, from absolute beginners taking their first steps to already proficient speakers looking to refine their fluency. If you learn best by doing rather than memorising lists, Cogenti is built for you.

No. Cogenti runs in your web browser on desktop, tablet, and mobile. Sign in, allow microphone access when prompted, and you are ready to talk.

Our platform caters for any language to any language! We currently feature Spanish, French, German, Italian, Irish, Japanese, Chinese (Mandarin), Portuguese, and Korean — and you can learn them using whichever native language you prefer.

You can explore the home page assistant without an account. Full courses, saved progress, and ongoing conversations require a free Cogenti account.

Each lesson places you in a scenario — ordering food, shopping, making plans — with clear goals for the session. Your tutor weaves in vocabulary and grammar naturally while keeping the conversation flowing.

Yes. Tap Pause during any conversation. Your lesson status is saved so you can return later and pick up where you stopped.

Absolutely. Tell your tutor in chat if you want to add a character (for example a tourist or colleague), shift the setting, or focus on a different angle of the topic. The lesson brief updates to reflect the new plan.

Words and concepts you use or encounter are added to your learning inventory. Items move through practice stages as you demonstrate them in conversation — not through arbitrary quizzes.

When you need help, tutors can break down phrases, particles, and patterns in plain language. Explanations stay brief so you get back to speaking quickly.

A modern browser (Chrome, Safari, Edge, or Firefox), a working microphone, and a stable internet connection. Headphones are recommended for clearer playback.

Check browser permissions first — the site must be allowed to use your mic. Refresh the page, ensure no other app is using the microphone, and try toggling between voice and text mode.

Yes. Switch to text mode at any time during a conversation. You can mute tutor audio as well if you prefer reading responses.

We recommend the latest version of Chrome or Safari on desktop and mobile. Firefox and Edge are also supported.

Try signing out and back in, clearing site cache, or using a private window. If the issue persists, note what you were doing and contact us with your browser and device details.

Enter your email on the sign-in page. We send a secure magic link — no password to remember. Links expire after 15 minutes for your security.

Your conversations power your personal learning experience and help us improve Cogenti. Treat chats like any online service: do not share passwords, financial details, or other sensitive personal information.

Contact us to request account deletion. We will remove your personal data in line with our retention policies and applicable law.

No. We do not sell your personal information to third parties.

Account and conversation data is stored on secure infrastructure. We apply industry-standard safeguards and limit access to what is needed to operate the service.

Our full Privacy Policy is at /privacy. It covers what we collect, lawful bases, retention, international transfers, and all eight GDPR rights including access, erasure, and portability.

Cogenti is a private company, not an FOI body under the Freedom of Information Act 2014 — but we publish a voluntary transparency scheme at /foi explaining what we disclose and how to request information.